9/13/2023 0 Comments Slack away message![]() This is a challenge for traditional ticketing systems as they are not built for a platform like Slack. There is a great value of having a single communication platform like this instant communication, close collaboration with different teams and the ease to share information.Ī platform like Slack is truly empowering cooperation within a company, as everyone knows what channels to keep discussions in and anyone can reach out to have a chat intra-team or cross-team instantly. Teams and colleagues are now messaging each other with instant replies, keeping the conversations focused with messages in different channels. Why is a traditional ticketing system not a good fit when using Slack?Ĭonversations have changed rapidly in the last year’s, from being email-first to moving into messaging platforms like Slack. ![]() Say hello to the modern ticketing system, built natively on Slack where your daily communication happens. Good news is that there is a solution to this problem. Why do we insist on moving users away from their natural habitat of daily communication to a 3rd party system, just to share a reply? This is a very common scenario with traditional ticketing systems, where barriers exist between teams causing the communication to be unnatural and inefficient. Ever been in that situation where you send in a ticket and receive additional questions in the reply? Where a majority of the time is spent on the first iterations of emails flying back and forth to collect the necessary information?
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